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 N O P   |   Q R S T   |   U V   |   W X Y Z 

Ability to pay- negotiating payment plans
Affordability and public health
Affordability programs - who should pay
Affordable housing: impact of energy bills
Affordable housing: impact of furnace efficiency
Affordable rate choices: PIPs vs Discounts
Affordable rate structure
Affordable rates: building a "business case"
Affordable rates: the "indirect" business benefits
Affordable rates: three "myths"
Aggregation: low-income gas/electric customers
Aggregation: energy and health buying co-ops compared
Aggregation—fuel assistance programs
Aggregation—fuel oil buying club
Annual utility collections reporting
Arrears--deferred payment plans
Arrearage management programs: Massachusetts
Arrearage forgiveness: water
Baltimore water affordability
Bill affordability: usage
Bill coverage: LIHEAP
"Bills behind" statistic
Budget billing: barriers
Cash security deposits: model state regulation
Assets test
Cold Weather protections
Collections efficiency and productivity
Consumer education: electric/gas restructuring
Consumer education: Home Energy Rating Systems (HERS)
Consumer protections
Credit and collections: medical emergencies
Credit scores
Customer communications

D E F      back to top
Deferred payment plans: model state regulation
Defining collections metrics
Disconnection for non-payment: model state regulation
Disconnection for non-payment: tenant protection
Disconnection of service and collections outcomes
Earned income tax credit (EITC): benefits to utilities
Earned income tax credit (EITC): utility involvement
Electric restructuring: Colorado legislative report
Electric restructuring: Federal legislation and the 10th Amendment
Electric restructuring: measuring impacts on low-income
Electric restructuring: obligation to serve
Eligibility for rate assistance: food stamps as "income"
Energy assistance: economic development impacts
Energy assistance: public and assisted housing
Energy assistance eligibiliy
Energy conservation: PIP
Energy efficiency: homebuyer programs
Energy efficiency: impacts on affordable housing programs
Energy efficiency: multi-family housing
Energy efficiency: multi-family & environmental justice
Energy efficiency: multi-family & equity of efficiency
Energy efficiency: on-bill financing (OBF)
Energy sub-metering: Impacts on tenants/efficiency
Energy unaffordability: 5 things to do
Energy usage levels of low-income
Environmental compliance
Environmental justice
Environmental justice & energy efficiency
Equity; energy efficiency
Equity of efficiency
Fire hazards: safety and unaffordable home energy:
Food Stamps as energy assistance
Food Stamp standard utility allowance
Fuel funds: REC customer contributions
Fuel funds: statewide operation

G H I      back to top
Hard-to-reach populations
High winter natural gas home heating prices: causes
Home Energy Affordability
Home Energy Affordability Gap
Home Energy Affordability Gap--2005
Home Energy Insecurity Scale: Missouri
Hot water: usage, conservation
Identity theft protection
Income eligibiliy: assets test
Inclining block rates
Indoor lighting
Inter-utility collections comparisons
Inter-utility data collection
Inverted block rates: low-income impacts
Inverted block rates: Lifeline

J K L M      back to top
Late payment charges
Late payment charges: payment re-ordering
Late payment charge regulation
Late fees
LIHEAP: assets test
LIHEAP: contingency funding
LIHEAP: integration with system benefit charge programs
LIHEAP: supplemental appropriation
Low-income programs: design and authorization
Low-income rates: group homes for the disabled
Low-use and low-income: beware utility data
Measuring utility bill affordability
Measuring utility bill affordability
Medical emergencies
Medical emergency protections
Medically needy
Mergers--electric: harms to customer service
Mergers--electric: sharing the savings with low-income customers
Mergers--telecommunications: low-income benefits
Model state regulation: cash security deposits
Model state regulation: deferred payment plans
Model state regulation: disconnection for non-payment
Model state regulation: late payment charge
Model state regulation: medical emergencies
Model state regulation: tenant protection
Monthly customer charges

N O P      back to top
Narragansett Bay Commission
Natural gas rate discount: payment impacts
Needs analysis--low-income energy
Non-energy benefits-1
Non-energy benefits-2
Non-energy benefits-3
Non-energy impacts-1
Non-energy impacts-2
Non-energy impacts-3
Non-utility assistance: EITC
Non-utility assistance: Food Stamps
Non-utility credit
On-Bill Financing (OBF)
Other non-energy program impacts-1
Other non-energy program impacts-2
Other non-energy program impacts-3
Outcome measurement: LIHEAP
Outcome measurement: universal service programs
Outreach: automatic enrollment and lawful immigrants
Outreach for fuel assistance
Outreach: data mining from utility information sytems
Payment assistance: Food Stamps
Payment plans - ability to pay
Payment plans - unregulated utilities
Payment posting: payment re-ordering
Payment posting: payment re-sequencing
Percentage of income program: water
Philadelphia Water
PIP: usage
Price spikes
Prepayment meters
Price signals
Privacy--automatic enrollment
Privacy--Red Flag Plans
Privacy--social security numbers
Propane/bulk fuel affordability
Public Health: hot water
Public housing utility allowances: Revised HUD guidebook

Q R S T      back to top
Rate affordability programs: best-in-class criteria
Rate affordability programs: best practices
Rate affordability programs: cost recovery mechanisms
Rate affordability programs: shutoff impacts
Rate affordability programs: what do they "buy?"
Rate assistance: willingness to pay
Rate decooupling and the poor
Rate discounts
Red Flag Plans
Rent affordability: energy bill impacts
Section-8 allowances: SEMAP failures
Self-sufficiency standard
Service limiter adapters
Severe weather outages
Shutoff protection: cost
Shutoff restrictions: rate recovery
Shutoff restrictions: payment impacts
Shutoffs: medical certificates
Shutoffs: medical emergencies
Shutoffs: notices
Shutoffs: "over-noticing"
Social security numbers - privacy
Standard Utility Allowance (SUA)- excess shelter deduction
Storm communications
Telecommunications universal service: Lifeline rates (PA)
Telecommunications universal service: Lifeline rates (PA)
Telephone affordability: rural high cost support
Telephone lifeline assistance and vertical services
Telephone lifeline assistance: income eligibility guidelines

U V      back to top
Uniform data collection
Usage impacts
Utility allowance
Utility allowance: electricity
Utility allowance: engineering methodology
Utility allowance: energy efficiency
Utility allowance: hot water
Utility allowance: public housing
Utility allowance: electricity
Utility bill affordability: metrics
Utility bill affordabilty: monthly vs annual
Utility bill affordability: outcomes
Utility bills: dimensions of affordability
Utility bills: dimensions of arrears
Utility data reporting
Utility notices
Utility outreach
Universal service program: payment impacts
Vulnerable populations

W X Y Z      back to top
Water Affordability
Water Affordability
Water Affordability: Philadelphia Water
Water Affordability: Defining "Affordable"
Water Affordability: Detroit program proposal
Weatherization: group homes for disabled
Weighted arrears
Willingness to pay: rate assistance
Winter moratorium—discriminatory effects
Winter shutoff moratorium
Winter utility bill payments: capped bill program