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As utilities enter into a competitive environment, it becomes increasingly important for those companies to control all components of their costs of doing business. The need to cost-effectively control credit and collection expenses is as important to a company as the need to control any other component of total costs.

The credit aspects of a utility's business involves making a determination of when, to whom, and on what terms, service will be supplied without the requirement of prepayment, contemporaneous payment, or some type of security.

In contrast, collection involves the conversion of credit sales into cash. Collection addresses the problems of consumer non-payment, late payment, or partial payment.

FSC's work involves credit and collection in the electric, natural gas and telecommunication industries.

   

FSC has addressed the cost-effective design of credit and collection activities as well as a variety of consumer protection concerns.

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Credit and Collection Strategies in a Competitive Utility Industry
Performance-Based Evaluation of Maintaining Universal Service in a Competitive Utility Industry
Addressing Residential Collections Problems Through the Offer of New Services in a Competitive Electric Utility Industry
Telecommunications Credit and Collections and Controlling SNET Uncollectibles
Customer Deposit Demands by U.S. West: Reasonable Rationales and the Proper Assessment of Risk
Determining the Cost-Effectiveness of Utility Late Payment Charges
Prepayment Meters and the Low-Income Consumer
Public Utility Credit and Collection Activities: Establishing Standards and Applying them to Low-Income Utility Programs

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